Shipping and Returns - WOLHER
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SHIPPING

SPAIN

Free delivery to orders over 40€: national and province of Madrid; for the rest of the world, over 200€

Delivery Time 2-3 days

  • National 4.50 €
  • Province of Madrid 4.00 €
  • Balearic Islands 9.00 €
  • Canary Islands 14 €

Delivery Time 2-5 days

  • Andorra 13.00 €
  • Portugal 7.00 €
  • Ceuta & Gibraltar 21.00 €
  • Melilla 32.00 €

* Shipments to the Canary Islands, Ceuta and Melilla will be subject to customs and/or import fees additional to the amount of the order and to the delivery costs already applied by Wolher. Customers will assume

We do not deliver on weekends or on holidays, just on business days.

INTERNATIONAL

Free shipment to orders over 200€:

Delivery Time 3-5 days

  • ZONE 1 – 33€
  • ZONE 2 – 33€
  • ZONE 3 – 33€
  • ZONE 4 – 67€
  • ZONE 5 – 72€
  • ZONE 6 – 46€

*Delivery costs are free for purchases over 200€ within Zones 1 to 6. In the other zones the standard delivery tariff will be applied.

Customers will assume the corresponding customs and/or import fees.

ZONE 1:

BELGIUM, FRANCE , ITALY

ZONE 2:

GERMANY, NETHERLANDS, LUXEMBURG, UNITED KINGDOM

ZONE 3:

AUSTRIA, DENMARK, FINLAND, IRELAND, SWEDEN, GREECE

ZONE 4:

SLOVAKIA, CZECH REPUBLIC, SLOVENIA, POLAND, ESTONIA, LATVIA, LITHUANIA, ROMANIA, BULGARIA, CROACIA, HUNGRIA, LETONIA and MALTA

ZONE 5:

SWITZERLAND, NORWAY, BOSNIA & HERZEGOVINA, ICELAND, CHIPRE

ZONE 6:

UNITED STATEs and CANADA

CHECK TO MY STATUS ORDER

When the order is sent, you will receive a confirmation email and, the following day, GLS will send you the delivery details.

RETURN OPTIONS

If you are interested in another item or need a change in size or colour

The items that you want to return must be packed in their original packaging and have their tags.

Return time: 15 days

1. Send us an email at customers@wolher.com or a WhatsApp to the phone number (+34) 695 136 358 indicating the item that you want to change, including the order number

and the item that you will like to receive in return.

2. Prepare the package: you can use the original box or any other rigid box.

3. We will send a courier to pick up the unwanted item and deliver the new order, with a margin of 2 hours to carry out

the pick-up from 9am to 7pm, as long as there are GLS offices in the city where the change is made.

In the towns where there are not GLS offices, it will be the customer itself who must bring the item to the nearest GLS office.

When sending us an email with the return, we will indicate you the nearest GLS office. GLS has around 1,400 delegations and agencies in more than 45 countries.

Remember that in the returns for change of item, in the case that your order does not exceed the minimum required for the free delivery after the return,

the delivery cost will be deducted from the amount to be returned.

If you are interested in returning the item with refund

There will only be refunds for new items, not used or soiled, within a maximum period of 14 days from the receipt of your package in our warehouse.   

Return time: 15 days

1. Send us an email at customers@wolher.com or a WhatsApp to the phone number (+34) 695 136 358 indicating the item that you want to change, including the order number.

2. Prepare the box: you can use the original package or any other rigid box.

3. We will send a courier to pick up the unwanted item and deliver the new order, with a margin of 2 hours to carry out

the pick-up from 9am to 7pm, as long as there are GLS offices in the city where the change is made.

In the towns where there are not GLS offices, it will be the customer itself who must bring the item to the nearest GLS office.

When sending us an email with the return, we will indicate you the nearest GLS office. GLS has around 1,400 delegations and agencies in more than 45 countries.

Remember that the delivery cost will be deducted from the amount to be returned, in the case of home return.  In the case of doing the change through a GLS office,

you will have to pay the expenses for the item to be returned.

If you want to make a return through other transportation company, that company selected by you will charge you the delivery costs, since you must send the return affording the delivery costs.

Once we receive the item, we will refund you the full amount of the item discounting the delivery costs: we send you the item, but you want to return it.

For international orders, the Canary Islands, Ceuta and Melilla.

There will only be refunds for new items, not used or soiled, within a maximum period of 14 days from the receipt of your package in our warehouse.   

In the case that your order does not exceed the minimum required for free shipping after the return.

1. Send us an email at customers@wolher.com or a WhatsApp to the phone number (+34) 695 136 358 indicating the item that you want to change, including the order number.

2. Prepare the package: you can use the original box or any other rigid box.

3. Please, go to the nearest GLS office and send the package with any GLS’s messenger service. When sending us an email with

the return, we will indicate you the nearest GLS office. GLS has around 1,400 delegations and agencies in more than 45 countries.

Remember that at the time of doing the return you will have to pay the corresponding expenses for item/items, customs fees and/or import costs.

IMPORTANT

Until we receive the item in our warehouse, it will remain your responsibility.

If you need help, contact us at:

customers@wolher.com

M: (+34) 695 136 358

If you want to make a return through other transport company, it will charge you the delivery costs in that company selected by you, since you must send it paying the delivery costs.

When we receive the item, we will refund you the full amount of the item discounting the delivery costs: we send you the item, but you want to return it.

THANK YOU

Wolher Urban S.L. Ideas